| 1. |
Select the auto body repair shop to repair auto body
damage covered by the insurance company. An insurance
company may not require the repairs to be done at a specific
auto body repair shop.
|
| 2. |
An itemized written estimate for auto body repairs and,
upon completion of repairs, a detailed invoice. The estimate
and the invoice must include an itemized list of parts
and labor along with the total price for the work performed.
The estimate and invoice must also identify all parts
as new, used, aftermarket, reconditioned or rebuilt.
|
| 3. |
Be informed about coverage for towing services. Unless
the insurance company has provided an insured with the
name of a specific towing company prior to the insured's
use of another towing company. The insurance company must
pay all reasonable towing charges of the towing company
used by the insured.
|
| 4. |
Be informed about the extent of coverage, if any, for
a replacement rental vehicle while a damaged vehicle is
being repaired.
|
| 5. |
Be informed of where to report suspected fraud or other
complaints and concerns about auto body repairs.
|
| |
COMPLAINTS WITHIN
THE JURISDICTION
OF THE BUREAU OF AUTOMOTIVE REPAIR |
|
| |
California Department of Consumer Affairs
Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827
www.autorepair.ca.gov |
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