Service Advisor / Sales Estimator

Knockout Collision Repair, Inc. – Chico, CA 95973

Do you consider yourself a people person and enjoy sales?

Do you like to help others? If yes, and you want to be part of a real team that actually makes a difference, while making a good living - please continue reading . . .

My name is Kareem Abouzeid. I started working on cars in my garage over 30 years ago. I've worked for several successful independent and dealership body shops prior to starting Knockout Collision Repair back in 1999. Over 20 years ago I opened our current location on the Esplanade in Chico CA, which at the time was much larger than I needed - but I had a vision. Since that time, we have grown almost every year. We now have a team of 12 amazing men and women who get along great. We are not your average collision shop. Our facility is clean and organized with modern well-maintained equipment and most of all, we have fun while doing a great job! Before placing this ad, I asked some of my employees what they like about working here and this is what they had to say: "Great family atmosphere, I love that the company buys us lunch every Friday, the office staff is easy to work with. I appreciate that the estimators get me the hours that I need to do the repairs correctly. I like working for a company that really cares about their staff and clients. It's great to work for a company that understands personal situations and is willing to work with me. This company has things figured out and is neat and well organized." These are a few of the responses that I got, but when it comes down to it - you spend a lot of time at your job, and you should enjoy it. Check out our website and our Google reviews @knockoutcollisionrepair.com, We are looking to continue our growth and need the right people to do it so if you or someone you know would like to be part of our great team, call me at 530-591-9202 or visit our website at www.knockoutcollisionrepair.com

Skills

• Expert ability to guide people thru complex, difficult situations while de-escalating emotions
• Adaptable and responsive to all different types of personalities
• Establish rapport quickly with new people
• Excellent communication and presentation skills (verbal and written)
• Proven customer support experience
• Track record of over-achieving sales quota
• Active listening
• Strong computer skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Responsibilities

• Manage large amounts customer interactions in person and by phone
• Generate and follow up on sales leads
• Accurately blue print / estimate collision damage to passenger autos and light trucks
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and sales quota
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Job Type: Full-time

Pay: Up to $150,000.00 per year

Benefits:

• Paid time off
• Relocation assistance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• Chico, CA 95973: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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